Shipping and delivery

Shipping Costs

Shipping costs are calculated based on the delivery destination and the weight of the package. You will see the total shipping cost at checkout before confirming your order.

Delivery Time

Delivery times vary based on your location. Orders are typically processed within 7 business days after payment confirmation. Please note that international shipping may take longer due to customs processing.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number to monitor the delivery progress. You can check the status of your shipment on the courier’s website.

Customs Duties and Taxes

Please be aware that customs duties and taxes may apply to your order depending on your country’s regulations. These charges are the responsibility of the customer, and we recommend that you check with your local customs office for more information.

Address Accuracy

Please ensure that the shipping address provided is correct and complete. We are not responsible for delays or lost packages due to incorrect or incomplete addresses.

Customer Service

If you have any questions or concerns regarding shipping, feel free to contact our customer service team( customer@pinerelax.com). We’re here to help!